Terms and Conditions

1. Hosting Maintenance and Service Charges: Annual hosting maintenance and service charges are compulsory and must be paid in advance. Failure to make the payment may result in the suspension of your website.

2. Changes and Additional Charges: Minor changes to your website are included in the initial agreement. However, significant alterations, such as developing new pages, will incur additional charges.

3. Re-Work and Design Changes: Any re-work on tasks that have been completed or design changes after approval will result in additional charges.

4. Hosting Charges: Hosting charges are not included in the quotations unless specified otherwise. We can arrange hosting services if required, with a separate quote for your approval. If you choose to organize your own hosting, please consult with us to ensure it meets the development requirements. We require full access to hosting support for testing and deployment. We are not liable for delays or errors caused by hosting companies.

5. Hosting Renewal: Hosting is an annual charge and must be paid in advance. Clients under our maintenance packages are exempt. It is the client’s responsibility to renew hosting before the expiry date to avoid loss of data. Renewals must be paid at least seven working days before the expiry date, and we are not responsible for delays caused by late payments.

6. Hosting Security: Hosting is on shared and non-shared servers hosted by third-party providers. While we take measures to protect our systems, we are not responsible for disruptions caused by hackers, viruses, or other issues. Clients are responsible for the content and security of their accounts.

7. Malware: In the event of a malware attack, we reserve the right to delete files on the hosting service without prior notice.

8. Cancelled/Disabled Hosting: If hosting is cancelled or disabled, all files, emails, databases, and backups will be deleted from the server without notification.

Domain:

9. Domain Payments: Domain registration and renewals must be paid in advance, and renewals are the client’s responsibility.

10. Domain Expiration: Allowance for domain expiration can lead to service disruption and loss of the domain. It is the client’s duty to renew their domain names.

Payment Terms:

11. Initial Payment: A minimum of fifty (50) percent of the project quotation total is required upon agreement before the project commences. Third-party software and services may also require full payment at this stage.

12. Mid-Project Payment: An additional twenty-five (25) percent is due after the client reviews the initial project build on a test server, before any amendments are made.

13. Project Completion Payment: The final twenty-five (25) percent of the project quotation total is due upon project completion, before materials are released or the website is launched. The project is considered complete once all components are finished.

14. Portfolio Inclusion and Representation: Upon successful completion of the agreed-upon services, the CaracalEye Company reserves the right to showcase your website in its portfolio, including the display of screenshots, project details, and a link to the live website. Additionally, you agree to allow the CaracalEye Company to display its name and logo alongside the representation of your website in a professional manner that aligns with the overall design of the portfolio. The Company may make reasonable modifications to the portfolio representation for aesthetic or promotional purposes, ensuring that such modifications do not materially alter the substance of the original work.

15. Governing Law: This agreement shall be governed by and construed in accordance with the laws of Gujarat, India. Any disputes arising out of or in connection with this agreement shall be resolved through amicable negotiations, and if unsuccessful, may be escalated to the appropriate legal channels.

Please note that CaracalEye Worldwide reserves the right to modify these terms and conditions without prior notice.